Work of the Ministry of Health of the Republic of Buryatia with public appeals as an indicator of the executive authorities performance: current state and challenges

The article analyzes the work of the Ministry of Health of the Republic of Buryatia with public complaints and appeals. Study material include proprietary data of the Ministry of Health of the Republic of Buryatia on work with public complaints and appeals (reports for 2015-2019, texts of complaints and appeals for 2019), expert interviews with administration and staff of the Ministry of Health of the Republic of Buryatia (N =5). The research is based on the synthesis of the following methods: analytical, statistical, SWOT-analysis, method of expert assessments. Over a five-year period (2015-2019) it has been revealed a decrease in the total number of public appeals with an increase in complaints about the quality of medical care, violations of ethics and deontology. We have carried out a SWOT- analysis, identified the strengths and weaknesses of the ministry's work with public appeals. In the article we propose the mechanisms for increasing the efficiency of the Ministry of Health of the Republic of Buryatia in work with public complaints and appeals.