Development of business process model for processing customer requests for telecommunication services connection

The article presents a business process model for processing customer requests for telecommunication services connection using BPMN notation in the Stormbpmn program. This model is the result of implementation of the main stages of its development. It reflects relations and interactions between the main participants of the process in the form of the actions they perform. The model allows to carry out a detailed analysis and optimization of company's activity related to telecommunication services provision.