Development of a model for evaluating the activities of the customer support service

The article proposes a criterion model for evaluating the activities of the company's technical support service. Based on the opinion of experts-employees of the support service department, the criteria according to which it is recommended to evaluate the activities of the service are considered. The development and implementation of a criterion model for evaluating the activities of the support service will allow you to obtain objective results when evaluating the effectiveness of employees' activities in order to make timely management decisions on leveling problem areas.