Development of scientific and methodological approaches to assessing the quality of hotel services

This article reflects the current topic of research approaches to assessing the quality of hotel services. Summarizing the views of foreign and domestic scientists, the definition of the concept of hotel services, factors influencing the quality of services of the hotel industry organization are presented. As a research task, the authors determined an attempt to develop a methodology for assessing the quality of hotel services based on integral and process approaches. The paper formed a system of determinants and indicators necessary to assess the quality of hospitality company services. The main essence of the research lies in the systematization of indicators for assessing the quality of hotel services, taking into account the business processes of the hotel.