Development of a system for improving the quality of banking services to strengthen their competitiveness
Автор: Okorokova O.A., Markina D.A.
Журнал: Международный журнал гуманитарных и естественных наук @intjournal
Рубрика: Экономические науки
Статья в выпуске: 6-1 (57), 2021 года.
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The article discusses the development of a system for improving the quality of banking services to enhance their competitiveness. The concept of "Local expectations of the quality of banking services" is given. An assessment of the actual quality of banking services, market and local expectations in terms of characteristics, as well as a model of the quality management system is presented.
System, quality improvement, competitiveness, economy, quality of banking services
Короткий адрес: https://sciup.org/170189057
IDR: 170189057 | DOI: 10.24412/2500-1000-2021-6-1-230-233