Development of a system for improving the quality of banking services to strengthen their competitiveness

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The article discusses the development of a system for improving the quality of banking services to enhance their competitiveness. The concept of "Local expectations of the quality of banking services" is given. An assessment of the actual quality of banking services, market and local expectations in terms of characteristics, as well as a model of the quality management system is presented.

System, quality improvement, competitiveness, economy, quality of banking services

Короткий адрес: https://sciup.org/170189057

IDR: 170189057   |   DOI: 10.24412/2500-1000-2021-6-1-230-233

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