The role of staff training in improving the quality of services provided in the hospitality sector

The hotel service consists of a whole range of services, accommodation facilities for tourists and the local population and is a key factor determining the prospects for the development of the hospitality industry. This article examines the relationship between staff training and the quality of services provided in the hotel business. Based on the conducted research, the following conclusions can be drawn: the level of efficiency of hotel enterprise management is determined by the availability of qualified labor resources, modern material and technical base that meets the standards and requirements of the guest, the need to master modern communications and information technologies. Thus, the inevitably growing infrastructure of the hotel industry in modern realities requires the formation of methods to increase the efficiency of customer service and improve the quality of services provided.