The role of the system of staff training in the development and quality of bank call centers services

The article consists of9 pages, 5 drawings. In this article we are talking about how important it is to qualitatively train employees of bank call centers to maintain a high quality of service. The relevance of this issue lies in the fact that every day the operators of the call centers make a lot of mistakes when servicing clients. The attributes of good and bad service are also used here.