System of correlated indicators of quality management in consulting services
Автор: Grabozdin Yu.P.
Журнал: Вестник Алтайской академии экономики и права @vestnik-aael
Рубрика: Инновации в экономике и управлении
Статья в выпуске: 5 (37), 2014 года.
Бесплатный доступ
The author proposes adapted system of indicators which allows to evaluate perceived value of consulting services. The procedure to analyse questionnaires of consulting customers based on calculation of correlations is offered. The author identifies key factors (indicators) that have dramatic effect on customers when they choose consulting provider.
Consulting services, methodic of quality evaluation, customer, service provider
Короткий адрес: https://sciup.org/142179120
IDR: 142179120
Статья научная
