Situation and ontological decision-making methodology on the example of business processes of an aircraft enterprise

This article proposes an improved methodology for the development of decision support systems, developed on the basis of a situational scheme for solving behavioral problems by a person. The proposed methodology proposes an approach to solving the problem of decision support based on the ontological model of an organization (business process), containing information about typical situations, their features, options (scenarios) of decisions and indicators for choosing these decisions. An intelligent mechanism for “recognition” of the states of typical situations has been developed on the basis of categorization and the use of the obtained hierarchy of their states and features. A general approach to keeping the ontological model up to date is proposed. The examples of the application of the methodology for the enterprise of the aircraft industry are considered.