Enhancement of information process management in a non-profit organization

The article examines the shortcomings of information flow management in the activities of the ANO «Center for the Development of Competitiveness of the Republic of Mordovia» that affect the efficiency of the organization. Based on the study of the characteristics of modern CRM systems and using the method of hierarchy analysis, the most preferable system for implementation in the IT infrastructure of the organization is proposed. The selection criteria were user experience, functionality, management of SMEs and contractors, security, and purchasing options. The proposed CRM system meets data security requirements, allows optimize business tasks, reduce time costs, and improve the efficiency of information process management.