The comparative analysis of the existing HelpDesk systems
Автор: Deriugina Elena Olegovna, Borsuk Natalya Aleksandrovna, Ivanov Michail Vladimirovich
Статья в выпуске: 1 (9), 2017 года.
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In this article the question of development of systems of decision-making for the enterprises is analyzed. The functional components of similar systems, analogs to the Internet at the moment are presented. Their pluses and minuses are considered. Criteria of the comparative analysis are defined. The conclusion about need of own development is drawn. Definition of HelpDesk-systems is given.
Helpdesk-системы, helpdesk-systems, services of technical support, requests for service
Короткий адрес: https://sciup.org/140129989
IDR: 140129989
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