Strategic planning as service sector development innovative technology
Автор: Shmuratko Nataliya Sergeevna
Журнал: Петербургский экономический журнал @gukit-journal
Рубрика: Инновационное развитие экономики и социально-культурной сферы
Статья в выпуске: 3 (3), 2013 года.
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This article examines strategic planning features in the service sector, the mail de livering company DHL being an example. The strategic planning system should aim at maintaining a high quality service, developing feedback with customers to assess a high quality service and timely responses to customer satisfaction.
Strategic planning, innovative technology, service sector
Короткий адрес: https://sciup.org/140128812
IDR: 140128812
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