Linking the main business processes of the pharmacy chain into a single management system

The article defines the prerequisites and importance of using the process approach in pharmacy business organizations. Properly constructed and debugged business processes significantly affect the efficiency and cost-effectiveness of any organization. The tightening of competition in the pharmaceutical market, the growth of consumer demands, and increased requirements for employees increase the value and effectiveness of the process approach, which allows for a clear definition of pharmaceutical activities and their interrelationship.