The importance of customer service in tourism

Автор: Mannanov J.S.

Журнал: Экономика и социум @ekonomika-socium

Статья в выпуске: 5-1 (84), 2021 года.

Бесплатный доступ

This article analyzes the impact of the level of service quality in the tourism industry on the business activities operating in this sector. In addition, this article contains suggestions for further improvement of customer service in the field of tourism.

Tourism, services, gdp, human resources

Короткий адрес: https://sciup.org/140259229

IDR: 140259229

Список литературы The importance of customer service in tourism

Slutsky, J. - Slutsky, M., (1992), How to get clients, Warner Books, New York, p. 4.
Peck, H., Payne, A., (2001), Christopher, M. and Clark, M., Relationship Marketing - Strategy and Implementation, Burlington: Butterworth Heinemann, p. 12
Min, H. - Min H. - Emam, A., (2002), A Data Mining Approach to Developing the Profiles of Hotel Customers, International Journal of Contemporary Hospitality Management, Vol., 14, No. 6, pp. 274-285.
Müller, J. - Srića, V., (2005), One-on-one management with clients - Primedom CRM poslovne strategije do povećanja konkurentnosti, Delfin razvoj managementa, Zagreb, p. 83.
Sobaih, A.E. (2011): Half Job - Half Training? Management Perceptions of Part-time Employee Training in the Hospitality Industry, Journal of Human Resources in Hospitality & Tourism, Vol.10, No.4, PP: 400- 420.
Decree of the President of the Republic of Uzbekistan dated March 19, 2020 "On priority measures to mitigate the negative impact of the coronavirus pandemic and the global crisis on sectors of the economy".
Decree of the President of the Republic of Uzbekistan No. PF-5978 of April 3, 2020 "On additional measures to support the population, sectors of the economy and businesses during the coronavirus pandemic"
Data of the official website of the State Statistics Committeehttps://stat.uz/uz/press-sluzhba/novosti-gks/8895-o-zbekiston-respublikasining-tashqi-savdo-aylanmasi-2020-yil-yanvar-mart

Еще

Статья научная