The importance of customer service in tourism

Today, the global tourism market continues to grow steadily and is becoming a major source of socio-economic development and job creation. In order to develop this sector and provide employment for many young people, countries have radically changed their policies in this area and are expanding measures to encourage this sector, including the adoption of a number of decisions and decrees on the development of this sector in our country are being imposed. Nevertheless, the amount of currency coming into the country from the provision of tourism services is still not high. However, the development of the tourism industry and the services provided to its customers will serve to fully demonstrate the potential of the country in the tourism industry, as well as increase the share of this industry in the formation of state budget revenues and provide high quality services to tourists.Like all countries of the world, the COVID-19 pandemic has not bypassed Uzbekistan, and has shown its socio-economic impact. Initially, the economic crisis caused bythe pandemic and the suspension of flights had an impact on the developing tourism industry in the country, as well as on other forms of business after the introduction of the quarantine regime. Due to the economic crises in our country, which is becoming more and more integrated into the world economy, as well as the closure of state borders, the foreign trade turnover in January-March 2020 amounted to 8,140.4 million US dollars. USD, which is 924.1 mln.USD more than in the corresponding period of 2019.USD or 10.2%. In the foreign trade turnover, the volume of exports decreased by 10.9% to 3,374.7 million. USD and the volume of imports decreased by 9.7% to 4 765.7 mln. USD. This has had a significant impact on the development of tourism, which is now developing in our country. During the pandemic, the government has adopted a number of measures and decrees to support the tourism and hotel industry, as well as to preserve the existing jobs. At the heart of these measures, there is the goal of employment of young people studying in the field of tourism and hospitality and reducing unemployment in the country. In this situation, the tourism industry can maintain the existence and further development of their business by bringing a new quality of customer service.