Satisfaction of the population and small and medium businesses with activities in the field of financial services carried out in the Altai krai

The article presents data on monitoring the satisfaction of the population with activities in the field of financial services, presents data on the quantitative and qualitative composition of respondents, and gives characteristics of the categories of respondents who most often use various kinds of financial services. Data on the assessment of trust in financial organizations are given, an analysis of the impact on this assessment of the qualitative characteristics of groups of respondents is given. It also provides an assessment of the level of services provided by financial institutions.