Quality management and service warranty

In this article, the author makes a comprehensive theoretical and research analysis of the issues of quality management and service guarantee. The continuity of the flow of these processes is emphasized, and it is also noted that it is impossible to form guarantees without actually confirming the quality of products through the implementation of special management procedures. The main position of the study is the statement about the possibility of a positive conversion of guarantees in the direction of obtaining the intended results of the activity of an economic entity. The result of the study was the development of the author's step-by-step algorithm for quality management and service guarantee, which involves taking into account the initially formed (included in the algorithm) goals of quality management with the possibility of using service guarantees as a result of the company's development. The presented algorithm, among other things, really allows for effective management of the quality and guarantee of services, integrating these processes, thereby allowing to take into account both financial and non-financial aspects of the economic activity of a business entity.