Quality management of life cycle processes of scientific products and services at the university

The article is devoted to the study of planning and management of scientific activities of the university at the stages of the life cycle of products and services. The study is based on the fact that the assessment of the quality of the service provided is a long-lasting process and covers all stages of the life cycle. For an adequate description of this process and its management, the question of the stages of the service life cycle in the quality management system becomes relevant. The methods used are system analysis, synthesis, analogy, generalization, classification. The sequence of stages of the life cycle of services that are the result of scientific activity (scientific and technical products, research services, etc.) is considered, the requirements for products and services are analyzed. Special attention is paid to the analysis of requirements for products and services, design and development, customer satisfaction.