Impact of human capital on labour efficiency and company adaptability to changes

The article analyses results of the expert assessment of the situation in companies in Kaluga oblast on the basis of the communication maturity model developed by the author.It evaluates the development level of the key communication factors impacting efficiency of employees’ labour.Communication maturity model includes the following six components: management governance of internal communications, communication transparency, feedback and lateral communications, level of the open door policy, level of empowerment, system of continuous education and development of employees’ competencies. It shows that the highest maturity levels are typical for Russian companies in the finance and services sectors, as well as international manufacturing companies. The lowest maturity levels are characteristic of Russian manufacturing and tradecompanies. The article evaluates the development level of every component of the model. The least developed components are empowerment and corporate culture, the most developed component is management and governance.