The relationship between human capital, quality management and corporate social responsibility

Nowadays it is becoming increasingly obvious that the spheres of influence of quality management, human capital management and corporate social responsibility are closely interrelated. Traditionally, quality management is taken into account in the relationship between companies and customers, but it is worth noting that corporate sustainability depends not only on customers, but also on the assessment of various stakeholders of the company. In addition, in the article, the author suggested that quality management will have a significant impact on its consumer and various assessments of stakeholders. At the same time, corporate social responsibility is reflected in the relationship between companies and stakeholders. It is obvious that employees who independently improve product quality indicators are indispensable for improving the effectiveness of quality management. Consequently, human capital is considered one of the most important factors of efficiency in the field of corporate social responsibility. The data of most previous studies in this area have been subjected to psychometric analysis, however, this approach has drawbacks, which are that the psychological impact and the actual impact may differ. Based on the above facts, in the presented study, the author examines various methods and tools for analyzing corporate social responsibility and financial performance data, which are based on an actual assessment using Bayesian methods. This will more objectively demonstrate the influence of each individual factor. In particular, this study suggests that corporate social responsibility in the field of ecology has a positive impact on corporate efficiency.