Correlation between level coherence of organisational culture in single-window service offices and the satisfaction of their clients

The article analyzes the potential correlation between level coherence of organizational culture of an enterprise, which implies the identity of perception and interpretation of the organizational reality by the representatives of different hierarchical levels, and the enterprise's customers satisfaction as a derivative of the content of its cultural context. The productivity of any organizational activity when a management subject specifies target indicators of organizational activity, and a management object takes necessary actions for their achievement, it is important for them to have an identical interpretation of the specified purposes, and also methods and mechanisms of their achievement, being based on substantially close organizational values. The results of influence of organizational culture level coherence on satisfaction of clients of the Single-Window Service Offices in Perm and Perm Krai are given in the article.