For bread and shows, having armed with the law: complaints of the audience on actions from movie theaters and their legal analysis

Purpose: Detection of complaints of the audience most often meeting in court practice on actions of staff of movie theaters and elaboration of the general theoretical approaches to permission of such complaints. Methodology: The author applied a formal-legal method and a method of the included supervision and experimental methods of research. Results: On the basis of the analysis of the actual and legal side of complaints of the audience most often meeting in court practice on actions of staff of movie theaters, the author drew a conclusion that a ban and the sanctions which fixed in rules of work of movie theaters and have strongly taken roots in practice, often contradict standards of the current legislation. It is noted that the audience in most cases manages to protect the rights on the basis of provisions of the civil legislation and the consumer protection law. In article recommendations are also offered consumers on protection of their rights and interests. Novelty/originality/value: Article contains author’s generalizations of rather legal side of disputes between the audience and movie theaters possessing scientific novelty and the high practical importance.