Analysis of the digital services development indicators in the region (the case of the city of Belgorod)

Автор: Koroleva Inna S., Vishnevskaya Ekaterina V.

Журнал: Сервис в России и за рубежом @service-rusjournal

Рубрика: Маркетинг услуг и территорий

Статья в выпуске: 2 (94), 2021 года.

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The penetration of digital technologies into all aspects of everyday life is becoming an increasingly important factor in the socio-economic development of countries and regions. Modern information technologies affect the modern economy and form a new type of economy - the digital economy, the main elements of which are digital ecosystems. Analysis of Russian and foreign practice, as well as theoretical research shows that servicezation and digital transformation of socio-economic systems are carried out on the basis of digital platforms that integrate economic, social and technological processes that form digital service ecosystems. The development of urban services in the city of Belgorod is facilitated by the implementation of the concept of creating a "Smart City". A comparative assessment of the development of the city service system allows us to conclude that Belgorod region is in the lead in most of the studied areas, with the final indicators in areas higher than in the Central Federal District and the Russian Federation. But in comparison with large cities, Belgorod is inferior in many important areas, due to the size of the budget for information and communication technologies. To identify preferences in using digital services, a survey was conducted among residents of Belgorod. Most residents of Belgorod are ready to completely switch to using digital platforms to solve everyday problems.


Information and communication technologies, urban service, digital technologies

Короткий адрес:

IDR: 140259948   |   DOI: 10.24412/1995-042X-2021-2-102-109

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