Core values of hospitality experience through mobile technology

Автор: Coelho Mariana De Freitas, Wada Elizabeth Kyoko, Parra-Lpez Eduardo

Журнал: Сервис в России и за рубежом @service-rusjournal

Рубрика: Актуальные вопросы международного сотрудничества в сфере услуг

Статья в выпуске: 3 (95), 2021 года.

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This study aims to identify the core values that mobile technology can add to hospitality experience. Ouro Preto, a historical Brazilian destination, was chosen for the development of a qualitative research design, directed by mobile ethnography literature. We collected data in two distinguished moments 1) a bar meeting, unknown to the guests and 2) a solo trip behold in three different local accommodations (Airbnb, Hostel and Lodge). We analyzed data with content analysis with thematic categorization. Results reinforce that technology enhances experiences through interactivity and social engagement, but it also sustains well-being as a central category. The guest-host hospitality experience permeates technology to create core values to the guest such as to inform, to communicate, to entertain and for their localization.


Hospitality experience, hospitality management, interpersonal relations, mobile technology, communication, information, entertainment, localization

Короткий адрес:

IDR: 140259963   |   DOI: 10.24412/1995-042X-2021-3-51-59

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