Customer relationships management as the key factor for provision of the business services’ company competitive ability

Автор: Danilchenko Y.V., Khozhaev A.S.

Журнал: Сибирский аэрокосмический журнал @vestnik-sibsau

Рубрика: Экономика

Статья в выпуске: 7 (33), 2010 года.

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Development trends of modern business services markets lead to the unification of the range, quality and cost of services. Under these conditions, the customer relationship management becomes the most important factor for a business services’ company competitive ability.

Competitive ability, management, customer relationships, business service industry

Короткий адрес: https://sciup.org/148176445

IDR: 148176445

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