Digitalization of Justice in Zimbabwe: Institutional Challenges and Practical Solutions

Objective: to investigate the process of implementing an Integrated Electronic Case Management System in Zimbabwean judicial system; to describe key problems, results achieved and lessons learned in order to facilitate access to justice and overall effectiveness of judicial proceedings. Methods: the research was carried out in the genre of applied doctrinal-legal analysis with a descriptive approach to the phased implementation of the Integrated Electronic Case Management System. The methods used included studying legislation, analyzing the technical architecture of the system, integrating stakeholders and operational impacts, as well as a systematic review of internal reports of the Judicial Service Commission (JSC) of Zimbabwe, support service query logs, user registration statistics and empirical observations of the implementation stages and the change management program. Results: the introduction of the Integrated Electronic Case Management System automated the full cycle of the judicial process, from electronic filing of documents to the execution of decisions and appeals. It provided a noticeable increase in transparency and accountability through online case tracking and audit logs. Case review rates in higher instances increased, while accumulation of cases significantly decreased. Online registration mechanisms, virtual hearings, electronic signatures and online payments were introduced. At the same time, systemic obstacles were identified – unstable electricity supply, limited Internet access in remote areas, a shortage of devices, a low level of digital literacy, language barriers, and concerns about cybersecurity. Scientific novelty: the article presents a comprehensive empirical analysis of the nation-wide digitalization of judicial proceedings in Zimbabwe, which demonstrates the relationship between technological transformations and institutional parameters of independence, accountability, and access to justice. The author substantiated the role of a phased strategy and change management programs as conditions for sustainable digital transformation of the judicial system. Practical significance: the results provide practical recommendations for court administrators and policy makers: preference for phased implementation; strengthening infrastructure support and electronic registration centers; large-scale training programs; strengthening cybersecurity and harmonizing legislation to ensure inclusive, reliable and sustainable development of electronic justice.