Efficiency of electronic document management systems: a case study

The research was designed to 'present a good practice example' for other organisations that plan to use Electronic Document Management System (EDMS) in the future. The purpose of this study is to investigate how effective the EDMS is in terms of managerial control, efficiency, job satisfaction, efficiency and safety. The research model is a descriptive and cross-sectional study. The study population consists of employees working in the central and provincial offices of the Ministry of Science, Industry and Technology in Turkey. Questionnaires were submitted to 3248 people via Google Drive, and 880 responses were received. The questionnaire consisted of 42 questions in total 10 personal information questions. For data analysis, descriptive statistical values, such as frequency, percentage, mean, minimum, maximum and standard error are used. When the obstacles to EDMS applications were reviewed, it can be seen that “technical infrastructure deficiency” the first place. The most important expectations of the participants from EDMS applications are improved service (40.9%) and quality and rich information communication (26.2%). Results indicated that the EDMS applications had positive effects on job satisfaction and effectiveness. Administrative control, productivity, job satisfaction, efficiency and security perceptions affect each other positively. Indicates that all sub-dimensions are influencing each other positively.