Studying of student satisfaction within operation of quality management system of higher educational institution
Автор: Spiridonova A.A., Khomutova E.G.
Журнал: Университетское управление: практика и анализ @umj-ru
Рубрика: Аналитическая поддержка управления вузом
Статья в выпуске: 3, 2012 года.
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This article presents the methodology of student satisfaction study focused on customer needs. Realization of all the methodology stages, focusing on the application of statistical methods at all stages of planning and implementation of students satisfaction studying is in details described.
Quality management system of higher educational institution, customer satisfaction, rate of satisfaction, student survey
Короткий адрес: https://sciup.org/142140029
IDR: 142140029
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