Pro-customer efficiency assessment of public services
Автор: Rogozin D., Solodovnikova O.
Журнал: Телескоп: журнал социологических и маркетинговых исследований @teleskop
Рубрика: Организация как социальная система
Статья в выпуске: 4, 2021 года.
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Further modernization of public services in Russia requires assessment of its current results. This work offers a comprehensive approach to develop both the assessment methodology and a communicative environment that creates an effective demand for evaluation results. In practice the methodology served as a basis for out pilot Pubic services assessment Index in Russia with 2000 Russians being interviewed in 2021, March.
Pro-customer services, quality assessment of public services, non-random steaming samples, online poll, public services market, efficiency in public services
Короткий адрес: https://sciup.org/142231870
IDR: 142231870 | DOI: 10.51692/1994-3776_2021_4_79
