Cognitive biases in the digital world: how youth perceives online reviews and makes purchasing decisions
Автор: Shukanova R.
Журнал: Телескоп: журнал социологических и маркетинговых исследований @teleskop
Рубрика: Школа молодых исследователей
Статья в выпуске: 4, 2024 года.
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The article examines the perception of online reviews by youth and their influence on purchasing behavior. Four cognitive biases are studied: the anchoring effect, the novelty effect, confirmation bias, and the social proof effect, which are particularly important for the youth segment. The study includes a survey of students, allowing for a comparison of which cognitive biases are more frequently encountered when evaluating products based on online reviews.
Cognitive biases, online reviews, perception, trust, consumer behavior
Короткий адрес: https://sciup.org/142243465
IDR: 142243465 | DOI: 10.24412/1994-3776-2024-4-144-148