Comprehensive social service center as a provider of urgent services for the elderly and disabled

The relevance of the study is related to the need to improve the activities of integrated social service centers for the provision of urgent social services to the elderly and disabled, taking into account the problems relevant to clients. The aim of the study is to identify the degree to which the activities of integrated social service centers as providers of urgent social services meet the needs of the elderly and disabled and to develop recommendations for improving this work. The methods of scientific literature analysis, regulatory documents analysis, questionnaire survey, ranking, and design methods for developing recommendations are applied. The novelty of the research is to clarify the nature and content of the needs of elderly and disabled people in the conditions of emergency social services; revealing the dependence between the needs of these persons and the specifics of their problems associated with changes in physical and psychological well-being, deformation of social ties and relationships, as well as increased social vulnerability due to age and disability. In addition, data were obtained on the level of compliance of the activities of integrated social service centres to provide urgent social services to the needs of these categories, conclusions were drawn about their demand and the need for further development, and recommendations for improving such work were offered.