Multifunctional centers providing public and municipal services: benefits and problems

In recent years, public policy focuses on the quality and accessibility of public services. The role and importance of these services in the daily life of communities is growing rapidly. To achieve the performance targets in public services established by the President of the Russian Federation in May 2012 decrees by the Government of the Russian Federation developed and is currently being implemented a range of activities aimed at the optimization of the algorithm of public services provision by executive authorities in connection with the introduction of a new principle of government service - the principle of “one window”. In order to implement this principle, which is one of the ways to improve the quality and accessibility of public services in all regions of the Russian Federation measures are currently being implemented aimed at promoting an information and communication infrastructure to facilitate obtaining state services in electronic form. Another ambitious project is to create a network of multifunctional centers providing state and municipal services. Meanwhile, despite the fact that the implementation and operations of multi-service centers in the regions of Russia has a number of advantages for a number of applicants (public services are becoming more affordable, it takes less time for their production, the number of documents required to obtain public services is minimized, etc), for the state establishment and operations of such institutions are associated with solving problems that require timely and swift action. The author analyzes some current problems related to legal, regulatory and financial bases for establishing a network of multi-service centers, its development and operations.