Peculiarities of Quality Management of Infrastructure Projects in State Organizations

This article assess an approach to project quality management based on a multifactor monitoring of compliance of operational quality metrics with established project objectives. A project quality model, based on a combination of a modified process cost model and a three-level goal-requirement-metric model, was developed. A quality assessment methodology, based on metrics that utilize characteristics of project information, was presented. It was shown that identifying imbalances in information flows relative to the project’s core objectives can be viewed as a set of non-conformations in the current project state that require a response from the project quality management team. The model was linked to standard project quality management methods based on a combination of basic quality tools, requirements, and risk management. The approach allows for the accurate description of a group of discrepancies that while were not addressed by traditional quality management methods, yet directly affecting quality.