The assessment of consumers satisfaction with educational services as an element of quality management system of educational institution
Автор: Larionova A.O.
Журнал: Вестник Бурятского государственного университета. Философия @vestnik-bsu
Рубрика: Теория и методика обучения естественно-математическим дисциплинам
Статья в выпуске: 15, 2012 года.
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In this article there are characteristics of realization the principle of quality management system «customer focus» in the educational institution of primary vocational training. The main groups of consumers of educational services are defined. The algorithm for assessment of customer satisfaction in an educational institution, developed by the author, is presented.
Primary vocational training, quality management system, customers satisfaction, customers requirements
Короткий адрес: https://sciup.org/148180849
IDR: 148180849
