Decision support for assessing of public services provision quality using ontological analysis
Автор: Chernyakhovskaya L.R., Gvozdev V.E., Galiullina A.F.
Журнал: Онтология проектирования @ontology-of-designing
Рубрика: Методы и технологии принятия решений
Статья в выпуске: 2 (20) т.6, 2016 года.
The application of decision support system for assessing of public services provision quality using ontological analysis and queuing systems theory is considered. The factors (staff, service provision conditions, discipline of service provision process, methodological support of service, service availability) affecting the public services quality are presented in the form of cause-and-effect Ishikawa diagram. The requirements diagram to decision support system including basic, functional, non-functional and economic requirements is presented. The ontology of decision support system development based on a modular principle is presented. The selecting procedure of the optimal queuing system variant by expert estimates method (analytical hierarchy method of T. Saati) is showed.
Public service, public service quality, queuing system, ontology, decision support system, project management, expert method
Короткий адрес: https://sciup.org/170178719
IDR: 170178719 | DOI: 10.18287/2223-9537-2016-6-2-193-204