Decision support for assessing of public services provision quality using ontological analysis

The application of decision support system for assessing of public services provision quality using ontological analysis and queuing systems theory is considered. The factors (staff, service provision conditions, discipline of service provision process, methodological support of service, service availability) affecting the public services quality are presented in the form of cause-and-effect Ishikawa diagram. The requirements diagram to decision support system including basic, functional, non-functional and economic requirements is presented. The ontology of decision support system development based on a modular principle is presented. The selecting procedure of the optimal queuing system variant by expert estimates method (analytical hierarchy method of T. Saati) is showed.