Process approach as a framework for hotel quality management system
Автор: Morozova Liubov Semenovna, Kuznetsova Ekaterina Vladimirovna, Trusevich Irina Vladimirovna
Журнал: Сервис в России и за рубежом @service-rusjournal
Рубрика: Инновационное управление в туризме и сервисе
Статья в выпуске: 9 (47), 2013 года.
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The article considers the process framework of a hotel business, focusing on the register of hotel unit processes and a summary chart of their interaction, which is viewed as a critical prerequisite for a quality management system in general, and a hotel quality management system in particular.
Quality management system, process model, business processes
Короткий адрес: https://sciup.org/14057732
IDR: 14057732
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