Development of a chat-bot for technical support for users in a medical institution

The description of the chat-bot for technical support of users in a medical institution is given. The bot was developed in the Python programming language, its interface is implemented in the Telegram messenger. A context diagram and a decomposition diagram of the function "processing a user request in a chat-bot" in the IDEF0 notation are given. The chat-bot is used to improve the efficiency of the information security department at the Domodedovo Central City Hospital of the Moscow Region.