Service activity as a special kind of social practice
Автор: Fokina Olga Anatolyevna
Журнал: Logos et Praxis @logos-et-praxis
Рубрика: Социология и социальные технологии
Статья в выпуске: 2 (10), 2009 года.
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In the article the nature of service activity is determined as a particular kind of social practice, a distinctive peculiarity of which is an orientation on an another significant person - on a client. The dual (material-humanitarian) character of the service activity demonstrates its inhomogeneous and multifunctional nature, that provides special demands for professional qualities of service specialists.
Service activity, service, needs, employee-client interaction, professional requirements to a service employee, service industry principles, anthropological orientation
Короткий адрес: https://sciup.org/14974312
ID: 14974312