Improving the business processes of information system (IS) support in the context of an IT company’s growing market share

The article examines the problems faced by IT companies in the context of market growth, and offers practical solutions to improve the efficiency of the service team. The issues of improving the efficiency and quality of work, optimizing the work of the service team and reducing the burden on experienced employees are considered. The results of the study are recommendations for improving the business processes of the software maintenance team based on an analysis of existing problems. Thus, this article can be a valuable resource for software maintenance teams who want to improve the efficiency of the service team in a growing market.