Specifics of implementing customer-centricity mechanisms in control (supervisory) activities

This article is devoted to the study of the role of the use of client-centric mechanisms in control (supervisory) activities in executive bodies of state power and other bodies and organizations. We will examine the concept of customer-centricity in the context of public administration and identify opportunities for applying this principle to improve efficiency in control and supervision. The article presents the results of an analysis of the implementation of client-centricity methods in the field of control (supervisory) activities of government authorities, and analyzes the potential advantages and challenges associated with its implementation. The work offers practical recommendations for using the principle of client-centricity in control (supervisory) activities in order to ensure more effective interaction with objects ofcontrol (supervision), and improve the results of the activities of control (supervisory) bodies.