Structure of methodology for trade services quality assessment, recommended for trade enterprises

The article explores the author's approach to assessing the trading services quality, which is a set of techniques in the format of methods provided by a set of tools and instruments. The authors determine directions of assessment, including, on the one hand, a primary gradation of the quality of trade services provided to verify their class and category, considering the level of organization, technicality and manufacturability of execution, on the other hand, periodic assessment to confirm the declared level of quality of customer service. Methods are considered, the applicability of which is due to the simplicity of implementation and the availability of execution tools. The article describes algorithms for qualitative, consumer and technical (technological) gradation of trade services according to the level of their organization. The authors consider methods for confirming the initially established or declared level of organized trade services and characterize the analysis tools included in the comprehensive approach to assessing the quality of trade services. Attention is focused on the means of collecting information in the context of digitalization of accounting for enterprise activities. The purpose of the study involved the development of a methodology for assessing the trade services quality and determining the level of organization of trade services, adapted for trade enterprises. This methodology is intended for any trading format and can be used as an element of an organized quality management system.