Management of interaction between executive authorities and the population in the internet space: methods, levels of implementation, performance evaluation (a case of Volgograd)

The paper presents the results of a survey of experts (N = 50) conducted in order to analyze methods, levels of implementation, and evaluation of effectiveness in the field of interaction between executive authorities and the population of Volgograd in the Internet space. The results of the survey show that organizational methods prevail in the framework of management policy and, according to experts, the quantity of control and planning as management functions is insufficient. Out of the four levels of interaction, the city authorities act only at the level of informing and do not move on to more active forms. According to the experts, management policy is evaluated as insufficiently effective due to the lack of a developed and approved action plan, as well as due to the defects in regulation of the process of interaction between city authorities and citizens in the Internet space.