Probabilistic Model and Criteria Apparatus for Reliability Assessment of the Organizational-Information System of the University Admission Process

In the context of the digital transformation of education, ensuring the reliability of organizational and information systems that underpin key processes, such as a higher education institution’s admissions campaign, becomes a critical task. Existing approaches to assessing the quality of organizational and information systems are piecemeal and do not provide a holistic, formalized assessment of their reliability as socio-technical objects. This article presents a methodological toolkit based on adapting the apparatus of technical system reliability theory for the assessment of organizational and information systems. A comprehensive probabilistic reliability model for organizational and information systems is proposed, along with an adapted system of formal evaluation criteria structured around the properties of operational stability, operational recoverability, and strategic resilience. This toolkit can be applied for monitoring, diagnosing, and enhancing the manageability of a university admissions campaign as an organizational and information system.