A Pragmatic Approach for E-governance Evaluation Built over Two Streams (of Literature)

The paper presents a pragmatic approach for e-governance evaluation by constructing a methodology built over two streams of literature i.e. e-governance and evaluation. In the available literature, e-governance evaluation approaches are mostly discussed from only e-governance perspective. The paper will investigate the use of exploiting both streams of literature in designing the e-governance evaluation. The fundamentals concepts from both streams of literature mutually contribute to build an e-governance evaluation framework e.g. e-government development models, e-governance dimensions, delivery models and e-governance evaluation modes are extracted from e-governance streams while evaluation processes and evaluation methods and techniques are adopted from the evaluation stream. The paper presents an e-governance evaluation process spanning five phases (pre-evaluation development, manipulation, action, and outcome utilization).The use of the evaluation literature in e-governance evaluation framework enable the approach result-oriented and pragmatic i.e. outcome utilization phase that is added in the e-governance evaluation process ensures that the evaluation outcomes trigger learning process in the government body and are not dispensed for merely benchmarking.