Analysis of the efficiency of registration systems in the sphere of services by means of the GPSS World language

The article presents a study of the capacity of the queuing system using the example of the reception desk of a hotel complex. A simulation model has been developed in the GPSS World environment, taking into account the stochastic nature of the receipt of applications and the priority of customer service. Based on the analysis of statistical data, critical indicators of staff workload have been identified and recommendations have been proposed for optimizing the staffing table to improve the quality of service.