Dynamics of mental regulation of emotional states for MFC RT employees in routine and stressful situations of professional life

Introduction. The significance of this research lies in the prevalence of stress, burnout, and information overload among individuals, particularly those engaged in professional activities, especially in the service sector and interpersonal communication. Mental regulation has been extensively studied in various populations, such as students, athletes, and teachers. In this article, the focus was on investigating the mental regulation of MFC employees, a government agency that was established relatively recently and serves as the front office for providing public services to businesses and the public.