Formation of requirements for functional capabilities of digital concerges for managing multi-apartment houses

The article discusses the use of digital technologies in the framework of the development of the integrated housing management methodology, as well as the processes characteristic of the informatization of organizations in the field of housing and communal services as a specific branch of human activity. The solution to the problem of determining the set of functions of a robot concierge for managing an apartment building is made. To solve the problem, an object-oriented analysis of the subject area «Robot Concierge in the management of an apartment building» was used. The functionalities of the electronic concierges currently used in hotels and apartment buildings are analyzed. The set of functionality of the concierge robot in a particular apartment building depends on the needs of the residents, on the possibility of implementing the functionality in this apartment building, as well as on the type and series of the apartment building. An algorithm has been developed to determine the many functionalities of the concierge robot, taking into account the results of a survey of residents of apartment buildings, as well as employees of the organization in the field of housing and communal services, under whose management there are apartment buildings. The set contains functionality corresponding to the Must have and Should have categories according to the MoSCoW method.