Quality economics in research organizations: impact of human capital management on R&D performance

The article focuses on developing a human capital management model for a research organization integrated into a quality economics system. The adaptation of the classical PAF cost-of-quality model to the specifics of research and development is substantiated through redefining cost categories to account for the intangible nature of outputs, the personnel-dependent character of processes, and the long results cycle. A monetary valuation model, HC Value(R&D), is proposed, comprising five multiplicative components: baseline human capital potential, retention index, competency index, R&D performance index, and engagement index. The R&D performance index integrates publication activity, grant activity, fulfillment of government assignments, and intellectual property outcomes. A system of 12 key performance indicators is developed to quantitatively link competency and employee engagement management with the cost categories of PAF(R&D). The model is based on the international standards ISO 10018:2020, ISO 10015:2019, and ISO 30414:2018.