Multi-criteria evaluation of concepts of performance measurement in business management

This article considers the approach of assessing the efficiency of achievement of the planned results of a company, which actively development in the late 80s of XX century as a concept of measuring performance. Basic models and their classification, as well as key features of the concepts of performance measurement reflecting their essence are described. On the basis of the above-mentioned classification, the authors normally divide the concepts of performance measurement into three categories: processoriented model, alternative models of BSC and models of business improvement. To perform the comparative analysis of the application of performance measurement concepts in business management the article presents a number of criteria, which in the opinion of the authors reflect the effectiveness of a particular model: 1) depth of detailing and breadth of coverage of all areas of company activities; 2) clarity and simplicity of implementation and application of the PMM in the company; 3) compliance with company strategy; 4) ensuring of the business strategy development; 5) focus on stakeholders; 6) balance;7) dynamic adaptability 8) focus on processes; 9) cause-and-effect relations. The above-mentioned criteria can be referred only to the qualitative characteristics of the concepts of performance measurement. They do not reflect the quantitative characteristics of the modern PMM, so their use does not enable us to perform calculations of efficiency from the application of this or that concept of performance measurement in business management. The authors conducted an expert analysis of the application of the concepts of performance measurement in business management by building a score model.