About faith, leadership and «three foundations» hospitality in the aspect of Christian philosophy
Автор: Gazgireeva L.Kh., Konovalova E.E., Kiseleva R.F.
Журнал: Сервис plus @servis-plus
Рубрика: Образование, воспитание и просвещение
Статья в выпуске: 4 т.17, 2023 года.
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This article discusses some of the provisions of the innovative approach to the hotel business, the structure and management of the hotel enterprise from the point of view of Christian teaching. It is noteworthy that this issue has not previously been studied in the scientific direction either in the Russian Federation or abroad. The hotel is presented as an enterprise that cultivates not only high service and service, but also reflects the true love of Christ towards guests and customers. This paper considers the peculiarity of the functioning of the hospitality industry in terms of Christianity, emphasizes the personnel potential of employees, the importance of faith in both philosophical teaching and faith in man, which is based on the development of psychological internal competence, support and faith in God. The importance of the leader's personality in the team, his qualities, the foundations of suffocation, the undeniable leadership is described using the example of Jesus Christ, a vision for the three main «foundations» of the hospitality industry is opened, which should be nurtured by employees as «Soft Skills», such as «humility», «strange love», «brotherly love / agape». The emphasis is placed on the development of skills and qualities of true service to people by employees of hotel enterprises, which is the basis of the result of the highest service and the quality of hotel services.
Christianity, hospitality, bible, human resources, motivation, management and quality system, humility, love, brotherly love, agape, oddball, staff training, hospitality, organization management, leadership, human resources
Короткий адрес: https://sciup.org/140304341
IDR: 140304341 | DOI: 10.5281/zenodo.10611207