The 5S system effectiveness in organizing travel agency workspaces

The article is devoted to the problems of the 5S system in the organization of workspaces of travel agencies. The authors study the concept of the 5S system and its components and examine the features of its implementation in enterprises. Travel agencies have an extensive communication zone, which needs special attention in organization. The article puts forward and confirms the hypothesis that the 5S system in tourism industry enterprises should be supplemented by a communication component and is expressed by the formula 5S+C, where C is communication. Studying spaces and a survey of employees of tourism companies made it possible to identify the main problems in organizing work and communication and propose recommendations while implementing the 5S+C system.